Rückerstattungsrichtlinie
KULTA Limewash Paints Return Policy
At KULTA Limewash Paints, we strive to provide the highest quality products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
Return Conditions
- Return Period: You may return your purchase within 15 days of the original purchase date.
- Unused Product: Only products that are unused and in their original packaging are eligible for return.
- Defects and Quality Issues: Returns are only accepted if there is a major defect with the packaging or the product quality.
Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at info@newkulta.com within 15 days of your purchase date. Provide your order number, the reason for the return, and any supporting evidence of the defect (such as photos).
- Return Authorization: Our customer service team will review your request and, if it meets our return conditions, provide you with a return authorization number and return instructions.
- Shipping: You are responsible for the return shipping costs. Please ensure the product is securely packaged to avoid damage during shipping.
- Inspection and Refund: Once we receive the returned product, our quality control team will inspect it. If the return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.
Non-Returnable Items
- Products that have been opened, used, or altered.
- Products returned without prior authorization.
Contact Us
If you have any questions about our return policy or need assistance with your return, please contact our customer service team at info@newkulta.com.
Thank you for choosing KULTA Limewash Paints. We appreciate your business and are committed to providing you with the best products and service.